MGM Springfield does offer room accommodations for the physically challenged with amenities ranging from roll-in showers to bathroom handrails. Please contact MGM Springfield Reservations at 1-413-273-5000 for additional information.

Does your hotel offer room accommodations for the physically challenged?

Guests must be at least 21 years of age to check in at MGM Springfield. The credit card holder must also be 21 years of age.

What’s the minimum age requirement for check-in at MGM Springfield?

Self-Parking is available and free of charge for all hotel guests.

Does MGM Springfield offer parking for hotel guests?

**All times are in local time zones:**

- Check-in: 3:00 PM 

- Check-out: 11:00 AM 

Please note that Early Check-In and Late Check-Out requests are based upon occupancy and availablity on the date of departure. Additional charge may apply.

The MGM Rewards Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Rewards App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready. 
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[Download App](https://mgmapp.page.link/RCsv)

When can I check-in and check-out?

We are sorry, but we do not provide complimentary transportation to and from the airport.

Do you provide transportation to and from the airport?

Information about the daily resort fee and the amenities you receive in connection with the fee can be found within the Hotel Reservation Terms and Conditions agreed to during booking and at [https://www.mgmresorts.com/en/terms-and-conditions.html](https://www.mgmresorts.com/en/terms-and-conditions.html).  Amenities may vary by property.

What is a daily resort fee?

MGM Springfield gladly offers dog friendly rooms. Up to two dogs are allowed with a maximum combined weight of less than 100 pounds. Other pets and animals are strictly prohibited both for registered hotel guests and visitors to the property. Per dog, there is a $100 per night charge plus tax for standard rooms and a $150 per night charge plus tax for suites. These charges will be applied to your account.Due to health code regulations, we regret that dogs, except for service dogs, are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through. Dogs are permitted in hotel rooms, suites and the designated outdoor dog park located on property.

For more information, please [click here](https://mgmspringfield.mgmresorts.com/en/hotel/dog-friendly.html) to learn more.

Are dogs allowed on the property?

A $150 incidental amount per day ($300 per day for suites) will be required upon check-in. Pre-paid cards are not accepted for room and tax or deposits.

What security deposit is required?

Rooms and suites are non-smoking. If there is evidence of smoking in your non-smoking accommodation, you will incur a minimum deep cleaning fee of $500 for rooms and $1000 for suites charged to your hotel account, plus applicable taxes. Please note that e-cigs, vapors, hookahs, marijuana, etc. fall under our non-smoking policy. Cleaning fees will be applied to smoking in areas that are non-smoking. We have designated smoking areas throughout the casino, bars, and other areas where you may smoke (but use of marijuana and/or hookahs is prohibited in both smoking and non-smoking areas). Contact a resort employee for location information regarding designated smoking areas.

Do you allow smoking in guest rooms?

All of our rooms include the following amenities: Hair dryer, iron and ironing board, coffee maker, complimentary water. Refrigerators are upon request for a fee.

What types of amenities are included in your rooms?

Yes. For hours and other information, please [click here](https://mgmspringfield.mgmresorts.com/en/amenities/pool.html) to learn more.

Do you have a pool?

Before You Arrive

- From your TV – Select CHECKOUT on the main menu
- At the Front Desk
- Contact Guest Services at 413-273-5000

How do I check out?

Yes, we have refrigerators available for a fee of $25 per stay, based upon availability.

Are refrigerators available?

No, unfortunately we don’t have microwaves here.

Are microwaves available?

Late check-outs are offered for a fee and are based upon availability. A fee is also applied for unauthorized late check-outs depending on the time of departure. Please contact the Front Desk for more information.
\
\
The MGM Rewards Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Rewards App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready. 
\
\
[Download App](https://mgmapp.page.link/RCsv)

How can I get a late check out?

Yes, we have cribs available for a fee of $20 per stay, based upon availability. Please contact Housekeeping for more information.

Are cribs available ?

Yes, we have roll-a-way beds available for a fee of $40 plus tax per night, based upon availability. Rollaways are only available in our suites. Please contact the Front Desk for more information.

Are roll-a-way beds available?

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Massachusetts. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at MGM Springfield, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. Notably all of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited. If use of marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.

Is smoking marijuana permitted at your property?

Wheelchairs are complementary. Scooters are complimentary for Gold, Platinum and NOIR MGM Rewards Members, as well as Veterans. For Hotel Guests, scooters are available for $20-$25 (plus tax) daily at Coat Check on a first come first serve basis.

Does MGM Springfield offer wheelchair and scooter rentals?

No. Smoking of any form, including e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy. Cleaning fees will be applied to smoking in areas that are non-smoking. We do have designated smoking areas outside of the casino (excluding marijuana). Contact a resort employee for location information regarding designated smoking areas.

Do you allow smoking in the resort?

During Your Stay

The fastest way will be to request your folio [online](https://www.mgmresorts.com/folio/).

If you would like to speak to someone directly, please contact Guest Services by calling 413.273.5000, and dialing zero or ask for Guest Services.

How can I get a copy of my bill?

If you have lost an item at the hotel or in your room, please fill out the form [here](https://www.chargerback.com/ReportLostItemCBEmbed.asp?CustomerID=16207) or contact the Lost and Found department at 413.273.5533.

I left something at the hotel. Can you help me find it?

After Your Stay

Visit [www.mgmresorts.com/careers](https://careers.mgmresorts.com/global/en) then choose the resort you want to work at in the dropdown menu.

How can I apply for a job at the resort?

Miscellaneous

Please try again later. We apologize for the inconvenience.

Please try again later or call Member Services for assistance at <a href="tel:866-761-7111">866-761-7111</a>. We apologize for the inconvenience.

Please try again later or call <a href="tel:{{phoneNumber}}">{{phoneNumber}}</a> for reservation assistance. We apologize for the inconvenience.